Enfotec is dedicated to providing the best of breed security products delivered with the highest level of service and support for our customers.

Users of our products can count on professional, responsive assistance through our worldwide network of partners to enhance the value of Enfotec's products and solutions. With partners in North America, Europe and Asia, we are well equipped to respond to technical support issues and provide solutions to your critical business needs.

Depending on the specific service program and subject to geographic availability, we offer some or all of the following support services in conjunction with our partners:

• Direct telephone support
• Technical support via email
• Web resources and documentation
• Software and Firmware Update and Upgrade Services
• A commitment for response times
• Next business day advance replacement service
• Expedited, emergency replacement service
• On-site assistance
• Training and education
• Secure network design solution services and consulting
• Development and engineering services for custom security appliances

You must register your Enfotec security appliance first, before gaining access to the Enfotec Web support section and online resources, or accessing software upgrades and documentation. After registering you will be sent a username and password by the end of the next business day.

Upon successful authorization, registered Users can access the following:

• Product Documentation
• Software updates and upgrades
• Updates and safety measures for newly discovered security risks
• Useful links on network and open source security

If you are experiencing installation problems, or if you need assistance with network design, configuration, installation or service please press the Contact Support button above or click here to contact our technical support professionals for answers to your technical questions and experience superior support.